AA PROMISE

AA PROMISE

Since being established in 2008, Fox Motor Company has made a strong commitment to customer satisfaction and service quality. So it made sense for us to sign up to AA's 10-point Dealer Promise. It's basically the AA's 10 Commandments of Gold Standard customer service - and we've been committed to the high standards of the Dealer Promise scheme since 2016.

Dealerships that have signed up to Dealer Promise assure the customer that they are delivering the following:

• Provide a minimum of 6 months MOT on all vehicles
• Offer a road test to ensure that the vehicle meets your requirements
• Hand over all essential documents including V5 registration document, MOT certificate and any available service records
• Provide a HPI history check on every vehicle
• Welcome any vehicle inspection by us or any other independent third party, prior to purchase
• Professionally prepare and hand over the vehicle in good condition
• Be audited by AA Cars once a year to ensure compliance with this Dealer Promise
• Enable the consumer to escalate issues to AA Cars who will mediate between them and the dealer
• The dealer will honour their obligations under the Consumer Rights Act 2015 to protect the consumer's purchase
• All vehicles advertised on AA Cars come with 12 months breakdown cover